saucey
07-13-2007, 01:27 AM
Recently, my second account had been hijacked because my friend who I let play on it is an idiot and downloaded a keylogger. I just got Steam to get my account back to me and it's banned from StompFest. The guy who got my account most likely went to all my favorited servers and got banned, and also deleted my friends list. If you need proof that I am not lying... here's a copy of my email
Response (Kurt) 07/12/2007 08:46 PM
Hello Geoff,
It appears as though your account may have been hijacked by another user. Please follow the link below and take the prescribed steps to ensure the security of your account in the future:
Account Security Recommendations
http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=301
I have reset your account password and sent the new login information in a separate e-mail. If you do not receive the e-mail and you are running a Spam filter, check and make sure the e-mail is not being filtered as spam.
Note: Passwords are all numbers.
Your new Secret Question will be set to "What did customer service reset your password to?"
The answer to the Secret Question is the new password that we have sent to you as mentioned above.
Once you login to your Steam Account, please change your password and secret question and answer.
Please let us know if we may be of further assistance.
and here's the second email they sent with the changed password
Hi,
Your account password has been changed.
Here is your new account information:
----------------------------------------------------------------------
Account: geoffrepoli
Password: XXXXXXXX
----------------------------------------------------------------------
Regards,
The Steam Support Team
-Valve
SteamID is STEAM_0:0:13760153
and apparently the last named he used was "I'm CPL"
http://www.stompfest.com/hlxstats/hlstats.php?mode=playerinfo&player=2146
plus, if there's some sort of way you can find out the IP address used while the guy was on under that name, we could ban him by IP from the server.
Response (Kurt) 07/12/2007 08:46 PM
Hello Geoff,
It appears as though your account may have been hijacked by another user. Please follow the link below and take the prescribed steps to ensure the security of your account in the future:
Account Security Recommendations
http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=301
I have reset your account password and sent the new login information in a separate e-mail. If you do not receive the e-mail and you are running a Spam filter, check and make sure the e-mail is not being filtered as spam.
Note: Passwords are all numbers.
Your new Secret Question will be set to "What did customer service reset your password to?"
The answer to the Secret Question is the new password that we have sent to you as mentioned above.
Once you login to your Steam Account, please change your password and secret question and answer.
Please let us know if we may be of further assistance.
and here's the second email they sent with the changed password
Hi,
Your account password has been changed.
Here is your new account information:
----------------------------------------------------------------------
Account: geoffrepoli
Password: XXXXXXXX
----------------------------------------------------------------------
Regards,
The Steam Support Team
-Valve
SteamID is STEAM_0:0:13760153
and apparently the last named he used was "I'm CPL"
http://www.stompfest.com/hlxstats/hlstats.php?mode=playerinfo&player=2146
plus, if there's some sort of way you can find out the IP address used while the guy was on under that name, we could ban him by IP from the server.